Optimizing Volunteer Experience

Simplifying operations so volunteers can focus on what truly matters

Francis Graf

Vice-President

"Crunchloop has successfully migrated the solution without any system downtime, exceeding expectations. The team consistently delivers on time and within budget and maintains a transparent workflow. Their responsiveness to needs and requests and dedication to the client's mission stand out."

Read full review on Clutch

Service

Staff Augmentation

Team

2 Developers

Technology

React / NestJS

Industry

Nonprofit organization

Who is

Copline

?

COPLINE® is a confidential 24/7 crisis hotline specifically designed to support law enforcement officers. Staffed entirely by retired officers, the service provides a judgment-free space where active-duty officers and their families can openly discuss the psychological and emotional stressors that come with the profession.

Unlike traditional helplines, Copline leverages the experience of those who have lived through the pressures of law enforcement. Their active listeners have undergone an extensive selection and training process to ensure they can effectively support those in need.

Beyond immediate crisis intervention, Copline also connects callers with a trusted network of clinically vetted mental health professionals, ensuring long-term support and well-being.

Challenge

At Crunchloop, we believe that technology should empower people, not create additional barriers. When we started working with Copline in 2023, we quickly realized that, despite their incredible mission, their internal volunteer platform was holding them back.

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Key Challenges:

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- A complex and outdated system – Volunteers, many of whom are retired officers, were struggling with a platform that was not intuitive, making it difficult to focus on their primary task: supporting those in distress.

- Time-consuming administrative work – Managing calls, tracking resources, and handling logistics took too much effort, reducing the time spent on direct crisis intervention.

- Resistance to change – As a nonprofit organization, Copline had a structured way of operating. Implementing a new digital system required not only technical changes but also cultural shifts within the organization.

We saw an opportunity to make a real impact, but we also knew that this wasn’t just about software—it was about building trust, efficiency, and a system that truly served the people behind it.

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Solution

What We Delivered:

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- A frictionless user experience – We designed an interface that eliminates complexity, making it easy for volunteers to navigate the system, manage calls, and access resources instantly.

- Automated call management – Our system ensures that calls are routed efficiently, allowing officers in need to connect with the right volunteers without delays.

- Seamless resource tracking – Instead of volunteers struggling with scattered information, we built a system that provides real-time data on available resources, referrals, and ongoing cases.

- Minimal administrative overhead – We reduced the number of manual processes, so volunteers can focus on what truly matters: being there for officers in distress. By integrating modern technology with human-centered design, Copline Connect enhances the volunteer experience without disrupting Copline’s core mission.

Things we love

At Crunchloop, we don’t just develop software—we solve problems that make a difference. Working with Copline was a deeply rewarding experience, because we knew that every improvement we made directly impacted real people in moments of crisis.

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- We built more than just software—we helped strengthen a mission.

- We simplified complexity, so volunteers could focus on human connection.

- We proved that the right technology can empower those who dedicate their lives to helping others.
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This case study is not just about what we built—it’s about the lives it helps improve. And that’s what matters most.